Safety Is A Top Priority

Please follow these health and safety protocols with us.

Comprehensive Safety Plan

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Social Distancing

We kindly ask that we all work together to practice social distancing throughout the property. Please refrain from congregating in groups.

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Hand Washing

Please wash hands frequently for a minimum of 20 seconds. All team members are committed to the same practice. Hand sanitizing stations will be available throughout the property.

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Clean & Sanitize

We are frequently sanitizing and cleaning all high-touch surfaces. The frequency of cleaning and disinfecting has been increased in all public spaces with an emphasis on frequent contact surfaces and high touch items.

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Face Masks

In accordance with current New Jersey Executive Order, patrons will no longer be required to wear masks, regardless of their ability to maintain six feet of distance from other individuals or groups, while they are in indoor public spaces, including but not limited to retail, recreational and entertainment businesses, food and beverage establishments and casinos. In accordance with CDC recommendations, individuals who are not fully vaccinated should continue to wear masks in indoor public spaces.

Safety Plan

Creating an environment that is safe for our valued Guests and Team Members is a priority for our company. To that end, we have developed and implemented a comprehensive health and safety program across all of our properties. Designed to comply with applicable federal, state and local guidelines, our procedures focus on the Guest experience and Team Member interaction.

Our Team Members have received mandatory comprehensive initial and ongoing training on proper safety, social distancing, hand washing, cleaning, and disinfecting protocol, including proper usage of Personal Protective Equipment (PPE).

We are working closely with public health officials and adhering to guidelines set forth by the World Health Organization, Centers for Disease Control, and the US Environmental Protection Agency to take our already stringent safety and cleaning standards to the highest level.

Increased frequency of cleaning and disinfecting procedures will be followed to the extent allowable according to local gaming regulations. Should a gaming regulator require a more detailed or specific process or require an alteration to these procedures, we will follow the gaming regulatory guidance in addition to these procedures.

Q: Are masks required at Tropicana Atlantic City?

In accordance with current New Jersey Executive Order, effective May 28, 2021 at 6am, patrons
will no longer be required to wear masks, regardless of their ability to maintain six feet of
distance from other individuals or groups, while they are in indoor public spaces, including but
not limited to retail, recreational and entertainment businesses, food and beverage
establishments and casinos. In accordance with CDC recommendations, individuals who are
not fully vaccinated should continue to wear masks in indoor public spaces.

Q: Will you supply a mask if I need one?

Yes, complimentary masks will be provided to any guest that needs one. Simply stop by Security, Promotions, Front Desk, the Cage or upon entrance into the property at self-parking garages at Tropicana Atlantic City and we’d be happy to supply you with one.

Q: Are masks required in restaurants?

In accordance with current New Jersey Executive Order, effective May 28, 2021 at 6am, patrons
will no longer be required to wear masks, regardless of their ability to maintain six feet of
distance from other individuals or groups, while they are in indoor public spaces, including but
not limited to retail, recreational and entertainment businesses, food and beverage
establishments and casinos. In accordance with CDC recommendations, individuals who are
not fully vaccinated should continue to wear masks in indoor public spaces.

Q: Where can I go to get current property information?

The best resource for up to date information is www.tropicana.net

Q: How are you handling indoor dining?

Hand sanitizer stations will be available for guests at each entrance to the restaurant.
For Team Members, a wall-mounted hand sanitizer station will be located inside kitchen doors
for servers, cooks, and management to use frequently.
Podiums, countertop surfaces, POS systems, etc. will be cleaned and disinfected regularly while
in use.

For the most recent updates on open restaurants and their hours, reservations and menus, please visit Tropicana.net/restaurants.

Q: What precautions have you taken to keep Employees and Guests safe?

Please visit www.caesars.com for Caesars Health & Safety Guidelines.

Q: Where can I find the Health & Safety plan?

Please click here to view our Health & Safety plan in its entirety.

Q: When will the Poker Room Re-open?

Our Poker Room reopens May 21.

Q: Will the Top of the Trop be open?

Top of the Trop remains closed until further notice.

Q: What’s going to happen with events and promotions that were scheduled during the closure?

Some events and promotions will be extended or rescheduled. Watch postal mail, email and social media for information. 

Q: Will nightclubs be open?

Yes, nightclubs will comply with all then current government guidance with
respect to such venues. Any sanitizing requirements will be adhered to in accordance with any
then current government guidance. Check tropicana.net/nightlife for more details

Q: Will Valet and Scooter Rental be available when you reopen?

SOUTH TOWER LOBBY

Diamond and Seven-Star members only

Hours of Operation

Thursday 8am - Sunday 4pm Sundays, outgoing only, no overnight

Valet Free Valet for Diamonds and Seven-Stars

HAVANA TOWER/QUARTER VALET

Offered to Hotel Guests, Platinum and Gold Members, and Retail guests

Hours of Operation

Thursday 8am-12am

Friday 8am-12am

Saturday 8am-12am

Sunday (outgoing only)8am-4pm

Valet Rates

Retail/Non-Total Rewards members $25 all days

Hotel Guests/Gold members $20 all days

Platinum Members $15 Monday – Thursday $20 Friday – Sunday

Q: Is your hotel fitness center opening with the Hotel?

The Fitness Center is open 7 days a week.

Q: Will there be in-room dining available?

In- room dining is open, visit here for more details

Friday - Monday

8am - 2pm

Thursday & Sunday

5pm - 9pm

Friday & Saturday

5pm - 10pm

Q: Will retail stores be open?

Yes, retail stores will be open with modified hours.

Q: Will your pools be open?

Our pools are open with reservations available

Check here for more details.

Q: Will IMAX Be open?

IMAX theatre at Tropicana remains temporarily closed, check back here for updates.

Q: Will spas be open?

Sea Spa is open.

Luxe Salon is open.

Q: Will the Escape Room, Family Fun Station and Arcade be open?

Yes, all three are open:

Escape AC - Sunday-Thursday 12pm-10:45pm ; Friday and Saturday 12pm – 11:45pm

Family Fun Station – Open Daily 10am-10pm

Family Sports Station - Open Daily 10am-10pm

Q: Can conferences, meetings or parties be scheduled after you reopen?

Yes, you can contact Convention Services at 609.340.4086 for information regarding your event.

Q: When will Bus Tour Groups begin?

Bus groups have started again. Check Tropicana.net for updates.

Q: Will I still receive comp tickets for the rescheduled show?

Offers, including comp tickets, are based on your casino play at that time.

If you maintain your status, you will receive comp tickets for the new event date.

Q: How do I get a refund/use my tickets?

We apologize for any inconvenience that the cancellations or rescheduling may have cause you.

For shows that have been postponed, we advise you to hold onto your tickets pending updated shows information as they will be honored at the rescheduled event. 

Guests who would like a refund can reach out to the original point of sale for a refund. Please reach out to our Box Office Supervisor at 609.340.7328for additional inquiries.

Q: Will beverage service be available on the casino floor?

Yes, beverage service will be on the casino floor 24 hours

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