Safety Is A Top Priority
We kindly ask that we all work together to practice social distancing throughout the property. Please refrain from congregating in groups.
Please wash hands frequently for a minimum of 20 seconds. All team members are committed to the same practice. Hand sanitizing stations will be available throughout the property.
Clean & Sanitize
We are frequently sanitizing and cleaning all high-touch surfaces. The frequency of cleaning and disinfecting has been increased in all public spaces with an emphasis on frequent contact surfaces and high touch items.
Everyone is required to wear face masks that cover their nose and mouth.
Creating an environment that is safe for our valued Guests and Team Members is a priority for our company. To that end, we have developed and implemented a comprehensive health and safety program across all of our properties. Designed to comply with applicable federal, state and local guidelines, our procedures focus on the Guest experience and Team Member interaction.
Our Team Members have received mandatory comprehensive initial and ongoing training on proper safety, social distancing, hand washing, cleaning, and disinfecting protocol, including proper usage of Personal Protective Equipment (PPE).
We are working closely with public health officials and adhering to guidelines set forth by the World Health Organization, Centers for Disease Control, and the US Environmental Protection Agency to take our already stringent safety and cleaning standards to the highest level.
Q: Are masks required at Tropicana Atlantic City?
Yes, to ensure the safety of our guests all team members, guests, vendors and suppliers are required to wear a mask while on property except while drinking water. No consumption of food or alcohol or smoking will be allowed on the casino floor.
Q: Will you supply a mask if I don’t have one?
Yes, complimentary masks will be provided to any guest that needs one. Simply stop by Security, Promotions, Front Desk, the Cage or upon entrance into the property at self-parking garages at Tropicana Atlantic City and we’d be happy to supply you with one.
Q: Where are masks required?
Face masks are required everywhere on property with the exception of while drinking water.
Q: Where can I go to get current property information?
The best resource for up to date information is www.tropicana.net
Q: What precautions have you taken to keep Employees and Guests safe?
Please visit www.caesars.com for Eldorado Resorts' Health & Safety Guidelines.
Q: Where can I find the Health & Safety plan?
Please click here to view our Health & Safety plan in its entirety.
Q: What entrance will be available to enter the Casino when you reopen?
Havana Garage, A-Garage, and all entrances will be open.
Q: Will Platinum and Black Tier Card Holders have a priority line available?
Yes, there will be Platinum and Black Tier designated lines throughout the property.
Q: Will restaurants be open?
We are happy to share that we have plenty of outdoor dining options and dining to go from your favorite restaurants.We ask that guests please enjoy their “dining - to - go” meals either outside or in their hotel room. There will be no indoor dining available at this time. Please check tropicana.net/restaurants for ongoing updates.
Q: When will William Hill Sportsbook open?
The sportsbook will be open daily from 11am-7pm.
Q: When will the Poker Room Reopen?
Our Poker Room remains temporarily closed at this time.
Q: Will my Bonus Slot Dollars and Comp Offers be valid when you reopen?
Your Bonus Slot Dollars and COMP offers are valid only during the dates noted on offers.
If offers expired during the closure, that specific offer will not be valid.
Q: What is going to happen to my TA Tier status and benefits?
2020 Tier Status and benefits will be extended through December 31, 2021 and we have made each status easier to earn.
- Copper: Now 3,200 Tier Points (was 4,000 Tier Points)
- Gold: Now 16,000 Tier Points (was 20,000 Tier Points
- Platinum: Now 80,000 Tier Points (was 100,000 Tier Points)
- Black: Now 360,000 Tier Points (was 400,000 Tier Points)
Q: Will the Top of the Trop be open?
Top of the Trop remains closed until further notice.
Q: Will the TROP ADVANTAGE Club Lounge be open?
No, the TROP ADVANTAGE Club Lounge will be closed until further notice.
Q: Will the Promotion Booth be open?
Yes the hours will be as follows:
- Sun – Thur: 10am – 10pm
- Fri & Sat: 10am – 12am
Q: What’s going to happen with events and promotions that were scheduled during the closure?
Some events and promotions will be extended or rescheduled. Watch postal mail, email and social media for information. Some events scheduled during the closure are cancelled and will not be rescheduled.
Q: Will the hotel be open?
Tropicana Atlantic City’s hotel is open.
Q: Will Valet and Scooter Rental be available when you reopen?
The valet area will be available for pick-up and drop-off only. Scooter rental will be available.
Q: Is your hotel fitness center opening with the Hotel?
The Fitness Center will remain temporarily closed at this time.
Q: Will there be in-room dining available?
In- room dining will be open Sunday, Monday and Thursday from 7am-1pm and 5pm-10pm and Friday and Saturday from 7am-1pm and 5pm-11pm
Q: Will retail stores be open?
Yes, retail stores will be open with modified hours.
Q: Will nightclubs be open?
Boogie Nights remains temporarily closed.
Q: Will your pools be open?
North Tower pool will be open to hotel guests. South Tower, Cabana Five, and Oasis pool remain temporarily closed.
Q: Will IMAX Be open?
IMAX theatre at Tropicana remains temporarily closed, check back here for updates.
Q: Will spas be open?
Bluemercury Spa will be open for select services (details here).
Sea Spa will be temporarily closed upon opening.
Luxe Salon will open Thursday, July 2.
Q: Will the Escape Room, Family Fun Station and Arcade be open?
Yes, all three will be open:
Escape AC - Sunday-Thursday 12pm-10:45pm ; Friday and Saturday 12pm – 11:45pm
Family Fun Station – Open Daily 10am-10pm
Family Sports Station - Open Daily 10am-10pm
Q: Can conferences, meetings or parties be scheduled after you reopen?
Yes, you can contact Convention Services at 609.340.4086 for information regarding your event.
Q: When will Bus Tour Groups begin?
Bus groups will not restart until a time that Social Distancing allows for safe travel. Check Tropicana.net for updates.
Q: Will I still receive comp tickets for the rescheduled show?
Offers, including comp tickets, are based on your casino play at that time.
If you maintain your status, you will receive comp tickets for the new event date.
Q: How do I get a refund/use my tickets?
We apologize for any inconvenience that the cancellations or rescheduling may have cause you.
For shows that have been postponed, we advise you to hold onto your tickets pending updated shows information as they will be honored at the rescheduled event.
Guests who would like a refund can reach out to the original point of sale for a refund. Please reach out to our Box Office Supervisor at 609.340.7328 for additional inquiries.