Frequently Asked Questions

For your convenience, here are answers to commonly asked questions about Tropicana Casino and Resort.

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What time is hotel check-in/check-out? May I check in early?

You may check in any time after 4:00 p.m. every day. You are welcome to check in upon arrival if your accommodations are available. In the event they are not available, the front desk agent will assign you a time to return to the front desk to check in to your room. Standard check-out time is 11:00 a.m. After you have surrendered your room keys at check-out, you can store your luggage at Bell Services.

What forms of ID are accepted to check in to Tropicana?

A valid state-issued ID, military ID, and passport.

What forms of payment are accepted?

American Express, Visa, MasterCard, and Discover.

What is the minimum age to secure room reservations?

All guests 21 years of age and older may secure reservations. You must be 21 or older with valid state ID to enter the casino floor.

What is the current parking tariff at Tropicana?

Daily parking tariff is posted at the entrance of the self-park garage. Valet parking is $15 and self parking is $10 per stay. Parking rates are subject to change.

Are there any additional fees associated with my room reservation?

All guest rooms are subject to local and state per-day occupancy fees and phone surcharges.

Can I reserve a specific room type?

We will do our best to accommodate all room type requests upon check in. Actual availability may vary at the time of check-in.

How late can my reservation be held? What is the cancellation policy?

Reservations are guaranteed until 10 p.m. on your arrival date. Cancellation policy is 48 hours prior to arrival. Non-canceled reservations will be charged one full night room and tax. Valid cancellation number required for refunds.

Do you have a pool and exercise facility?

Yes. Our indoor and outdoor* pools are available for our registered guests. Our exercise facilities are available to our registered guests at a rate of $10 per day. *The outdoor pool is seasonal. Hours are weather permitting.

How do I get driving directions to Tropicana?

Please see the Getting Here section of this website.

Is there a charge for additional guests to stay in our assigned rooms?

All rooms are based on double occupancy. An additional $25 per person per night will apply. Cot fee is $25 per day. Each adult guest must be registered with proper identification. Hotel key will be required to access hotel guest elevators.

Can children stay for free at the Tropicana?

Children under 18 years of age may stay for free.

Do you offer hotel room packages?

Tropicana does offer room packages, which can be found in the Hotel section of this website.

Do you offer discounts for military personnel?

Yes, Tropicana offers a 15% discount off the current room rack rate for all military personnel, valid Sunday through Thursday. Military identification required at check-in to receive discount.

Does the Tropicana have a car rental agency on-site?

We do not have a car rental agency in the hotel. However, you may check with the area airports for car rental information, or you may check online for the national car rental services.

Where can tickets be picked up?

The Tropicana Box Office is located at the Diamond Club Center on the casino level of the South Tower.

How do you get comp tickets for club members who qualify?

Complimentaries are based on play. You just join the Diamond Club to qualify. Use your card when you play, and invitations will be sent to you.

What are the hours of Tropicana’s Box Office?

Generally, 1 p.m. to 8 p.m. Monday through Saturday, and 1 p.m. to 6 p.m. on Sundays.

How often does the menu change at the Fiesta Buffet?

The menu, which consists of nine different stations, changes every 15 days.

Where can I eat a meal at 2:00 a.m.?

Our Seaside Cafe is open 24 hours a day and is located adjacent to the casino floor.

What type of food is served in the Seaside Cafe?

The Seaside Cafe has a full-service menu offering items from omelets to steaks. We have just added a brick-oven pizza menu.

What type of food is available in the poker room?

The poker room offers a sandwich and soup of the day, as well as a light-fare menu.

What types of gourmet restaurants does your casino have?

We have eight fine-dining restaurants: Fin (seafood), Golden Dynasty (Chinese), Il Verdi (Italian), Carmine’s (Italian), Cuba Libre (Cuban), Palm Restaurant (steakhouse), P.F. Chang’s (Chinese), and Red Square (Russian).

Where can I get a drink and enjoy entertainment?

Tango’s Lounge, located in the Crystal Court just off the casino, offers daily live entertainment and is open from 12:30 p.m. to 3 a.m.

Is room service available and when?

Room service is available 24 hours a day and offers a full menu, including delivery to hospitality suites. You can also enjoy our new brick-oven pizza menu.

Is private catering available for events?

We offer a full-service Catering Department that will help you plan your event from start to finish. Rated the best in the city, our Catering staff awaits your call.

Where is smoking permitted in Tropicana’s Casino?

Tropicana offers four well-ventilated smoking lounges conveniently located throughout the casino. Smoking is also permitted on 25% of the casino floor.

Where do I register for a tournament?

Registration takes place two hours before each tournament at the tournament podium, which is centrally located in the Poker Room. Registration will remain open until the start of the event.

Can I pre-register or register by phone?

Registration for all tourney events must be done in person and paid for in cash.

Do I need a player’s card to enter into a tournament?

Yes. All participants must have a Trop Poker Club Card in order to register. If you do not have one, simply ask us for an application, and the card is ready within minutes! Poker cards must be transacted in person. Bring ID.

Is there a fee for your club card?

The card is free to all players! However, to replace your club card, there will be $2 charge, which is automatically deducted from your comp account.

How long are the daily tournaments?

Each tournament differs in length. On average, our tourneys are 5 to 8 hours long.

What is a rebuy?

A rebuy gives players the opportunity to get back into the tournament. The cost to rebuy is the same as the buy-in. Chip qualifier: Players must be at or below the original chip issuance amount.

What is an add-on?

One add-on is allowed at the end of the third round. It allows players to increase their chips and stay in the tournament longer. The cost to add-on is the same dollar amount as the buy-in. There are no chip qualifications.

How long are the tournament rounds?

The tournament rounds are 20 to 30 minutes long. The limits or blinds increase with each round.

What are the starting blinds and limits?

On Wednesday and Friday No Limit Hold ’em tourneys, the blinds start at $25 and $50. On all other No Limit tourneys, they start at $25 and $25.

If I play tournaments, does that qualify me for the poker rate?

Tournament play is not rated. To qualify for the poker rate, players must average a minimum of four hours or more on any live poker game prior to getting a poker reservation.

How many spots are paid winners?

For tournaments with 49 or fewer participants, the last 5 players are paid. For tournaments with 50 to 119 participants, the last table wins (8 players in Stud, and 9 players in Hold ’em). In tournaments with 120 or more participants, the last two tables are place winners.

How do I get invited to the free roll tournament?

Players who played 30 hours or more, in one month, on any live poker game, are invited to the Monthly Invitational Tournament. The free roll tournament is held every last Monday of the month.

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